Terms and Conditions

PAYMENT METHOD AND POLICIES

We accept payments in the form of Visa, MasterCard, certified checks, money orders, and checks only. We will not accept any other forms of payment other than listed above. We do not ship orders COD. We are not responsible for delays in order processing due to declined credit cards.

SHIPPING AND HANDLING POLICY

We do not ship on Saturday, Sunday and holidays. Once payment for your order has been verified, your order will begin processing. Expected arrival assumes that processing or production is not delayed. Guaranteed delivery assurance assumes that there is no delay. Reasons for delays include waiting for payment to clear, artwork, or custom color bands. We will also not be liable with delays on shipments by 3rd party shipping couriers or customs, which invalidates our guaranteed shipping assurance. The turnaround count time of the bracelets starts on the same day if the order was placed before 11am PST, and may start on the next day if placed after 11am.

If you have any questions regarding the status of your order, you may email your inquiry at info@kulayful.com.

INTERNATIONAL SHIPPING POLICY

Shipping time does not include any time your order might be delayed going through customs. We are not responsible for delays in shipment due to customs or other international shipping delays.
Orders that ship internationally to other countries besides Canada will usually incur additional taxes, duties, VAT, and other fees associated with customs. We are not responsible for these charges and they are the sole responsibility of the recipient. Please verify or get an estimate of what these charges might be before placing an international order. All shipping charges on our Web site include only the cost of shipping the order. All taxes, duties, and other fees charged are not included in the shipping charges on our Web site and are the sole responsibility of the recipient.

COPYRIGHT AND INFRINGEMENTS

We will not be held liable of any copyrights or infringements issues. It is the duty of the customer to make sure that the bracelet will not infringe any other company’s rights.

PRIVACY POLICY

We do not sell our customer list to anyone. You can order with the assurance that you will not receive spam mail.If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services.

RETURN POLICY

Due to the customized nature of our product we do not accept returns unless there was a production error on our part. Ordering the wrong size, color, or phrase on a wristband does not warrant a return. We encourage customers to verify all order information before submitting the final order. If we make a mistake on color, size, quantity, or phrases on a wristband we will be happy to find a solution to remedy the problem.
All returns must be approved through our office at info@kulayful.com. If product defect is detected, our office must be notified within 10 days from time of arrival of your package.